FAQs (Frequently Asked Questions)
How may I pay for my order?
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept PayPal and can ship COD with prior approval.
How will you ship my order?
Race-Leader.com will pick the best shipping option based upon customer location and order servicing location. Order will be shipped via standard ground service on FedEx, UPS, USPS, Speedee, or common carrier truck-line. Next day or 2nd service may be available based on the items ordered and customer location. Some orders will qualify for shipping discounts and this amount will be reflected in the shopping cart. Current policy by shipping carriers calculate freight by both weight and package volume. Some larger items may be subject to additional freight charges. Those which are large but light - like body panels, will be rated by package volume (length, width, and height). Additional other large and heavy items may require shipment on common carrier truck-line. Some of these items may also require a pallet fee.
When will my order be shipped?
All order that are received prior to 3PM central time will be shipped that same business day. If an order is received after 3PM it will be shipped next business day. Business days, for shipping purposes are considered Monday through Friday, excluding Holidays.
What are your hours?
Monday – Thursday
9:00 a.m. to 6:00 p.m. Central Time
Friday
9:00 a.m. to 3:30 p.m. Central Time
Saturday
9:00 a.m. to 1:00 p.m. Central
What happens when I place an Internet order after your normal working hours?
Your order will be processed and shipped the next business day.
May I have a shipment sent to a P.O. Box?
No, All orders must be shipped to a physical street address
How can I contact you?
You can contact us:
By email: service@raceleader.com
By phone: 844-RACELDR (722-3537)
On Facebook:
How will I know you received my order?
As a valued customer you will receive an emailed invoice as soon as the order is processed.
What if I need to return something?
While we at RACE-LEADER.COM strive to do our best to have you 100% satisfied with your purchase, we understand there will be circumstances in which you may need to return an item. Please go to the Returns and Refunds Policy page and follow those instruction. Return Policy
What if I have additional questions about a product?
Feel free to contact us by phone at 1-844-RACELDR (722-3537) or email (service@race-leader.com) with any questions and we will do our best to answer your questions to your satisfaction. Our goal at RACE-LEADER.COM is to have our customers completely satisfied with the products and service they received from our staff.
